Support
Fortress VPN for iPhone · Replies within 2 business days
Write to us
Use the contact form or email us directly. Tell us your iOS version, the app version, and what happens when the problem occurs — that is usually enough for us to reproduce it.
Common questions
The app asks to add a VPN configuration. Is that normal?
Yes. iOS requires your permission before any app can route traffic. Tap Allow and confirm with Face ID, Touch ID or your passcode. Without this step the connection cannot start.
It says connecting but never connects
Switch between Wi-Fi and mobile data, then try again. If that does not help, open Settings → General → VPN & Device Management, remove the Fortress VPN profile, then reconnect from the app so a fresh configuration is installed. Restarting the iPhone clears most stuck sessions.
My connection feels slower than usual
Encryption and the extra hop to the server always cost some speed. Try a different location, and check whether the same slowdown happens with the VPN off — if it does, the issue is with the network rather than the app.
How do I cancel my subscription?
Open Settings on your iPhone → tap your name → Subscriptions → Fortress VPN → Cancel Subscription. Cancelling stops future renewals; access continues until the current paid period ends. Deleting the app does not cancel a subscription.
How do I restore a purchase on a new device?
Sign in with the same Apple Account used for the purchase, open the app, and use Restore Purchases. If the subscription still does not appear, email us with the date of purchase.
I want a refund
App Store purchases are refunded by Apple, not by us. Submit a request at reportaproblem.apple.com with the Apple Account used for the purchase. If you were charged in error or something in the app did not work, write to us as well and we will support your case.
How do I delete my data?
There is nothing to delete on our side: the app has no account and keeps no activity logs. Removing the app from your iPhone removes the VPN configuration. If you have emailed support and want that correspondence deleted, ask us and we will do it. See the Privacy Policy for details.